Shipping Policy

Thank you for choosing our online vape store for your vaping needs. We are committed to providing a seamless and reliable shipping experience for our customers in the United Arab Emirates (UAE). Please review our shipping policy below:

  1. Shipping Destinations: We currently ship exclusively to addresses within the United Arab Emirates. We do not offer international shipping to other countries at this time.

  2. Shipping Providers: We work with trusted shipping carriers to ensure prompt and secure delivery of your orders. The specific carrier will be selected based on various factors, including package size, weight, and destination.

  3. Shipping Methods and Timeframes: We offer multiple shipping methods to cater to your preferences. The available shipping options and estimated delivery timeframes will be presented during the checkout process. Please note that delivery times may vary depending on factors beyond our control, such as customs procedures or unforeseen logistical issues.

  4. Order Processing Time: Once your order is successfully placed and payment is confirmed, our team will process it as soon as possible. Typically, orders are processed within 1-2 business days. Please note that processing times may be longer during peak seasons or promotional periods.

  5. Shipping Fees: Shipping fees will be calculated based on the weight, size, and destination of your order. The applicable shipping charges will be displayed during the checkout process before you complete your purchase. We may offer free shipping promotions on qualifying orders from time to time.

  6. Tracking and Order Status: Once your order is shipped, you will receive a confirmation email containing the tracking information. 

  7. Delivery Issues and Lost Packages: In the rare event that your package is lost or encounters delivery issues, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate and resolve the situation. 

  8. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We will not be held responsible for any delays or failed deliveries resulting from incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact our customer support team immediately.

  9. Returns and Refunds: For information on returns and refunds, please refer to our separate Returns Policy, which outlines the process and conditions for returning products and requesting refunds.

Please note that this shipping policy is subject to change without prior notice. It is recommended to review the policy periodically to stay informed about any updates or modifications.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We're here to help!